Customer Success (B2B SaaS Startup)

Berlin

Full-time

Permanent employee

Our Mission

Join us in reshaping global trade in a fast-growing startup!

We are traide AI - a VC-backed, B2B deep tech startup based in Berlin, using AI to solve one of the most overlooked yet critical challenges in international trade: customs compliance. Our software automates product classification, reduces regulatory errors, and helps customers save up to 83% of their time.

Trusted by leading brands like Siemens Healthineers, Koro, and Jack Wolfskin, we’ve achieved 4x growth over the past 12 months – and we’re just getting started.

Your tasks

At traide AI, we take pride in delivering exceptional customer experiences: our clients aren’t just users, they’re true partners. We’ve built strong, trust-based relationships with them. Every day in Customer Success is different: you'll face new challenges, solve real problems, and act as the vital bridge between our customers and the rest of the team.

Unlike traditional Customer Success roles, the focus at traide AI is not on sales or basic support, but on strategic project management, customer activation, and product adoption.

As a Customer Success Manager, you'll:

Build strong relationships with customers and guide them through onboarding and long-term success
Conduct trainings, checkins and troubleshoots to support the customers needs
Give them feedback on their processes and data management to ensure the best AI results
Work with a diverse range of clients. From SMEs to large enterprises, our client portfolio spans industries and regions, giving you exposure to different challenges and opportunities
Collaborate with cross-functional teams (esp. close with product) to enhance the customer experience
Develop strategies to improve client satisfaction and retention
Analyze customer feedback to inform product improvements

Why this role is unique

Informed customers: They already know the product and the problem space (from the sales process)– you start where others still have to lay the groundwork
High engagement: Customers are highly motivated and ready to get started right away
Project-driven onboarding: Every customer setup is different and requires active project management and adaptability

Who we’re looking for

You don’t need to come in knowing all the technical details; we’ll teach you that. What really matters is your ability to connect with people, stay organized, and bring a thoughtful, can-do attitude to everything you do.

Fluency in German (C1 or native) and strong English skills (B2 or better)
An interest in SaaS-softwares, AI-models and a willingness to learn
A team player who enjoys solving problems and helping others succeed
Interest and experience in using digital tools and platforms
Ideally you are familiar with ERP and SAP- systems, but that is not a must have

Why us?

What you can expect

Varied day-to-day: Every customer comes with unique needs -> no two projects are the same
Visible impact: You’ll see the direct results of your work -> for both our customers and traide AI
Customer proximity & appreciation: Clients meet you with genuine interest and recognition
Team culture: You’ll be part of a team that communicates transparently, values humor, and supports each other with respect and sincerity
Flexible working: We enjoy working together in our office at Senefelder Platz in Berlin Prenzlauer Berg/Mitte. Home office is also an option for two days per week
Be part of of our regular Team events (boot trips, bowling etc)
Enjoy benefits like an Urban Sports Club membership

Über uns

Wir schätzen Vielfalt und setzen uns für ein inklusives Arbeitsumfeld für alle Mitarbeitenden ein. Wenn du Lust hast, etwas zu bewegen und motiviert bist zu lernen, freuen wir uns auf deine Bewerbung – auch wenn du nicht jede einzelne Anforderung erfüllst.

Und noch etwas: Wir bauen nicht nur ein KI-Produkt, sondern ein KI-Unternehmen. Von der Art, wie wir über Prozesse nachdenken, bis hin dazu, wie wir Teams aufbauen und unsere Kultur gestalten – KI steht im Zentrum unserer Arbeitsweise.

Bewerbungsprozess: Du erhältst innerhalb von zwei Wochen eine Rückmeldung. Der Prozess umfasst Interviews, eine praktische Aufgabe und Gespräche mit unserem Team.